PRIVACY POLICY

Effective Date: July 20, 2026

At Leeora Healthcare, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, create an account, place an order, or otherwise interact with our services.

1.1 Information

We Collect When you place an order or interact with our website, we may collect certain personal information necessary to provide our products and services, including:

• • Full name
  • Billing address
  • Shipping/delivery address
  • Phone number
  • Email address
  • Order and transaction details
  • Information required to provide customer support

When you browse our website, we may also automatically collect certain technical information, such as your IP address, browser type, device type, operating system, and other website usage information. This information may be used to maintain website security, improve website performance, and understand how visitors use our website.

1.2 How We Use Your Information

We may use the personal information we collect for purposes including:

• Processing and fulfilling your orders
• Processing payments through our payment service providers
• Arranging shipping and delivery
• Sending order confirmations and shipping/tracking updates
• Creating and managing customer accounts
• Responding to customer enquiries and providing customer support
• Improving our website, products, and services
• Preventing fraud, misuse, and unauthorized activities
• Complying with applicable legal and regulatory requirements

We use personal information only for legitimate and relevant purposes and in accordance with applicable privacy and data-protection laws.

1.3 Customer Consent and Data Usage

When you provide personal information to us for purposes such as placing an order, arranging delivery, making a payment, creating an account, or contacting customer support, we may process that information for the relevant purpose and for other purposes permitted by applicable law.

Where consent is required by applicable law, we will obtain consent before processing your personal information for such purposes. You may have certain rights to withdraw consent or request access, correction, or deletion of your personal information, subject to applicable law and legal requirements.

1.4 Protection and Security of Personal Information

We take reasonable and appropriate security measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Where payments are made through third-party payment service providers, payment information may be processed directly by those providers in accordance with their own privacy policies and security practices. We do not intend to store complete credit/debit card details on our own systems unless specifically required and permitted by applicable law.

Our payment service providers may use security measures designed to comply with applicable PCI DSS (Payment Card Industry Data Security Standard) requirements. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

1.5 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide and improve our services. Cookies may be used to:

• Maintain your shopping cart and user session
• Remember your preferences
• Improve website functionality
• Understand website traffic and usage
• Analyze and improve our website and customer experience
• Support security and fraud-prevention measures

Some cookies may be essential for the website to function properly, while others may be used for analytics or other purposes. Where required by applicable law, we will obtain appropriate consent before using non-essential cookies.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

1.6 Sharing of Personal Information

We may share personal information with trusted third-party service providers when necessary to operate our business and provide services to you. These may include payment processors, shipping and 2 delivery partners, technology providers, website hosting providers, and customer-support service providers.

We may also disclose information where required by applicable law, legal proceedings, government authorities, or to protect our legal rights, customers, or business.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

1.7 Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.

1.8 Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request access, correction, updating, or deletion of certain information.

To exercise any applicable privacy rights or raise a privacy-related concern, please contact us using the contact details provided below.

1.9 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or privacy practices. Any updated version will be posted on this page with a revised Effective Date.

1.10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Leeora Healthcare

Email: leeora.healthcare@gmail.com

Phone: +91 7041275566